The Connecticut Department of Transportation Customer Experience (CX) Action Plan aims to make customer-focused transit investments for the benefit of state residents. This $1.45 million transit project identified 26 actions to improve service, ease of use, accessibility, and comfort. The plan envisions that every public transit rider in the state will have a seamless experience, regardless of the service provider or mode of transportation. Key actions include an $18.5 million investment in bus services to enhance access to jobs, education, and training, along with funding for 10 micro-transit pilot programs to expand transit equity in underserved communities. It also supports seniors and individuals with disabilities while also establishing first and last mile connections to public transit. Investments in the CX Action Plan ultimately aim to deliver high-quality public transportation services, while driving economic growth within Connecticut and through the surrounding region. In terms of regional benefits, the plan includes rail service enhancements, such as express service between New Haven and Grand Central Station, along with additional Amtrak Northeast Regional Train service to New York Penn Station.
America's Transportation Awards 