Maryland Department of Transportation—Customer Connect System Modernization

Maryland DOT made life a lot easier for residents by modernizing a vital portal for people utilizing a variety of services.

MDOT’s Motor Vehicle Administration provided customers with quick, efficient access to its services with its system-wide $80 million modernization project, Customer Connect. This replaced an aging legacy software system and public-facing electronic services, all to make doing business with MDOT MVA easier.

The site also provides more equitable access through an ADA-compliant site and a Spanish language option. Additionally, the system’s menu of e-services helped customers with non-traditional work hours and other life circumstances access to the same services on their phone, computer, or tablet as those visiting a branch office.